Right of withdrawal
Please note: This English version is a translation of the original in German for informational purposes only. In case of a discrepancy, the German original will prevail.
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor independent.
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, if you have ordered one or more goods in a single order and the goods or goods have been delivered in a uniform manner; be or
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, if you have ordered several goods in a single order and the goods are delivered separately or
- where you or a third party named by you, other than the carrier, has or has taken possession of the last partial shipment or the last piece, if you have ordered a good that is delivered in several partial shipments or pieces.
In order to exercise your right of withdrawal, you need to contact us, e15 Design und Distributions GmbH, Customer Service Onlineshop, Gwinnerstr. 40-46, Building 416, 60388 Frankfurt am Main, Germany, E-Mail: firstname.lastname@example.org by means of a clear statement (eg a letter sent by mail, fax or e mail) about your decision to revoke this contract. You can use the withdrawal form (see below), which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this agreement, we have repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
End of information about rights of withdrawal
The above right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
Please understand that there is no right of withdrawal for deliveries outside the European Union. Exceptions are deliveries to Switzerland.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
e15 Design and Distribution GmbH
Customer Service Online Shop
Gwinnerstr. 40-46, Building 416
60388 Frankfurt am Main
T +49 69 945 4918 48
F +49 69 945 4918 10
Hereby I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / providing the following service (*):
Ordered on (*) / received on (*):
Name of the customer(s):
Address of the customer(s):
Signature of the customer(s) (only on message on paper):
Please delete as appropriate.